Frequent Questions

At Tazewell County Consolidated Communications, we’ve done our best to create a website that anticipates and satisfies informational needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at info@tazewell911.com.

What if I dial 9-1-1 by mistake?
DO NOT HANG UP! Tell the Telecommunicator it was a mistake and answer any questions. In certain cases, a police car may be sent to your location to verify that you are OK.

Should I let my child practice dialing 9-1-1 on an old phone?
DO NOT GIVE YOUR CHILDREN an old or unregistered working cell or smart phone. All live phones can call 9-1-1.


Should I install an ‘Instant’ 9-1-1 app on my phone?

DO NOT USE A SMARTPHONE APP for 1-press 9-1-1. You may dial 9-1-1 by simply touching the phone.


Why does the Telecommunicator ask for my location, doesn’t it show on the 9-1-1 screen?

We must verify that the location is correct. It may be a business, hotel or school that has many telephone extensions. The address shown may not include a particular building, floor or room number, even though it is required by law.

What if I am not sure that my situation is an emergency?
When in doubt do not call a friend or relative. CALL 9-1-1

I am driving by a traffic accident, should I call 9-1-1?
Use common sense. If you see injured people and no one has a phone in their hand, call immediately. Render aid if you can, the Telecommunicator will provide instructions. If you see others using their phones, assume 9-1-1 has been called. If the Telecommunicator answers your call, verifies the location and advises the incident has been reported, hang up promptly.

If I called 9-1-1 and feel that I have been treated rudely or improperly who should I contact?
Send an email describing the event to: feedback@tazewell911.com . Include the date, time and your calling location along with a description of the encounter. You will be contacted at a later time to resolve the issue.